Go Live Procedures

The following list of procedures will need to be completed prior to taking your Service Desk live.

• Ensure that Service Agent Users, Service Task Users and/or internal technicians have been trained to use the Service Desk to manage tickets and inventory.
• Inform your Requesters or end users that you will be switching to Service Desk. Update your users regarding any changes to their daily workflow.
• Forward new or existing support email address to the email dropbox associated with your Service Desk account.